Customer service and hospitality

Learn what excellent customer service looks like in hospitality, and how to step up into a supervisory role.

Employment pathway
4 qualifications
Funding available

Qualifications on this pathway

You do not have to take all of these. We will help you build the right combination for where you are now and where you want to get to.

Front of house staff welcoming guests at a hotel reception desk
Level 2 Certificate

Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Customer service, teamwork, legislation and professional standards, all specific to hospitality.

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A team leader briefing a small team around a table
Level 2 Certificate

Level 2 Certificate in Principles of Team Leading

For new and aspiring team leaders. Three core units plus five you choose, covering performance, conflict, customers and communication.

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Adult learner writing notes in a notebook with reference books open on the desk
Entry 1 to level 2

Functional Skills English

Entry 1 through to level 2. Reading, writing, and speaking and listening, assessed separately so you can build up at your own pace.

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Hands using a calculator while working through figures on paper
Entry 1 to level 2

Functional Skills Mathematics

Entry 1 through to level 2. Practical maths for work and everyday life, with 75 per cent of the assessment based on solving real problems.

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Not sure where to start?

Tell us where you are now and what you want to do. We will map out a route and tell you honestly what it involves.

Apply now

01287 280800 | adultlearning@atomix.ac.uk